Principle Tech. Support Specialist
Principle Tech. Support Specialist
Entrust | 2022 - Present
🔵 Serving as a senior technical member of the Entrust Enterprise Support team, providing adept guidance and solutions.
🔵 Proactively engaging with customers to resolve Public Key Infrastructure (PKI) issues, ensuring seamless operation of critical systems.
🔵 Proficiently managing security applications, Java & C tools across diverse environments including Linux, Windows, VMware, and AWS.
🔵 Delivering insightful recommendations, driving enhancements, and promptly escalating critical requests to optimize system performance.
🔵 Conducting thorough research, testing, and troubleshooting leveraging our state-of-the-art lab facilities, collaborating closely with PKI R&D, Engineers, and Developers.
Senior Cloud Ops Specialist
M-Files | 2021 - 2022
🔵 Spearheaded Azure cloud operations, overseeing CI/CD pipelines, implementing DevOps practices, and adhering to Agile methodologies.
Information Technology Specialist
NB Power | 2019 - 2021
🔵 Directed Smart Grid, Smart Energy, and IoT technology solutions, ensuring seamless integration and operational efficiency.
🔵 Mentored and supervised a team of co-op students, fostering their professional development and facilitating seamless collaboration.
🔵 Led research initiatives for the Smart Energy program, focusing on Distributed Energy Resources (DER) and Distributed Energy Management Systems (DEMS).
🔵 Orchestrated the deployment of customer IoT solutions, leveraging remote tools and APIs for streamlined implementation.
🔵 Played a pivotal role in solution design and development, contributing to the continuous improvement of internal systems.
🔵 Provided comprehensive support to project teams, overseeing installation, integration, and troubleshooting activities.
Senior Network Security Analyst
Government of NB, Canada | 2019
🔵 managed security Incidents, conducted risk assessments, and formulated robust security policies to safeguard critical assets.
🔵 Demonstrated expertise in resolving issues within the Security Operation Center (SOC), ensuring optimal security posture.
🔵 Conducted thorough vulnerability testing, prepared detailed reports, and maintained stringent standards and procedures.
IT Consultant
Government of Bangladesh | 2016–2019
🔵 Architected and implemented software solutions, aligning technology with organizational objectives to drive efficiency and innovation.
🔵 Monitored enterprise infrastructure, ensuring continuous uptime and optimal performance of IT systems.
🔵 Collaborated with vendors and technicians to address issues promptly and effectively, maintaining a high level of operational readiness.
🔵 Provided comprehensive training to associates and customers, empowering them to leverage technology effectively.
🔵 Engaged with developers to enhance product reliability and user experience, driving continuous improvement initiatives.
🔵 Identified and proposed areas for improvement, optimizing enterprise IT systems for enhanced productivity and performance.
System Engineer, Admin / Analyst
Private companies of Bangladesh | 2010–2016
🔵 Ensured adherence to SLAs for the maintenance of IT infrastructure and application services, ensuring seamless operations.
🔵 Demonstrated expertise in managing complex business architecture and modeling, facilitating streamlined operations.
🔵 Successfully resolved issues related to voice servers, networking devices, and various IT systems across Linux and Windows platforms.
🔵 Led project training sessions and customer meetings, ensuring smooth implementation and alignment with project objectives.
🔵 Played a key role in achieving project targets and participated in RFQ processes, optimizing productivity within budget constraints.